Terms of Service

Effective 5 October 2026

This is an English translation. If there is any difference between versions, the Bulgarian version prevails.

1. Who we are

Orjo is a service provided by RIZN LTD, company ID (EIK) 131425705, VAT No. BG131425705, registered in Sofia, Bulgaria ("Orjo", "we", "us"). These terms are the agreement between us and you when you create an account or use the service on orjo.com, app.orjo.com, the Orjo Connector plugin for WordPress or the Orjo app for Shopify.

By signing up you confirm that you have read and accept these terms and our Privacy Policy. If you sign up on behalf of a company, you confirm that you are authorised to bind it.

2. What Orjo is

Orjo is a software-as-a-service product that:

• reads the public pages of your website to understand your business;
• researches what people search for in Google and in AI assistants on your topic;
• prepares a topic plan and writes articles in Bulgarian using artificial intelligence, including featured images;
• publishes the articles to your website (WordPress, Shopify and other supported platforms) or delivers them as drafts.

Orjo works only with Bulgarian-language websites. The number of articles per billing period is described in your plan on orjo.com.

3. Your account

• You provide accurate information when signing up and keep it up to date.
• You keep your password and access secure and are responsible for all activity under your account. If you suspect unauthorised access, email us at info@orjo.com right away.
• You connect only websites that you own or are expressly authorised by the owner to manage.
• The service is intended for people aged 18 or over who use it for business or professional purposes.

4. Trial, pricing and payment

• Trial. New accounts get a 3-day trial. You add a card at the start but are not charged. If you cancel before the trial ends, you owe nothing. If you don't, your subscription starts automatically after day three. One trial per website (domain).
• Price. The price is the one shown on orjo.com when you order (currently €39 per month for one website). Prices in euro include VAT.
• Billing periods run from your subscription date, not calendar months. The subscription renews automatically each period until you cancel.
• Payment via Stripe. Card payments are processed by Stripe. We never see or store your full card number. Invoices are sent by email.
• Payment via Shopify. If you installed Orjo from the Shopify App Store, you are billed through your Shopify account, in US dollars, at the price shown in the app listing. In that case Shopify's billing, trial and refund rules also apply.
• Failed payments. If a payment fails, writing new articles pauses until you update your card. Everything already written stays available.
• Price changes. We will email you at least 30 days before any price change to an active subscription. The change applies from the next billing period after that notice.

5. Cancellation and termination

• You can cancel at any time from your account settings (via the Stripe customer portal), or from Shopify if you are billed there. Cancellation takes effect at the end of the current paid period, and Orjo keeps working until then.
• Paid periods are not refunded pro rata, except where mandatory law requires otherwise.
• We stop production, not ownership. When your subscription or trial ends, Orjo stops writing and publishing new articles. You can still log in, read the articles written for you and export them.
• If you don't log in for 12 months after your subscription ends, we will email you that your data will be deleted in 30 days, and then delete it. Articles already published on your website are not affected.
• We may suspend or terminate an account for a material breach of these terms (for example a website connected without permission, abuse or non-payment), where required by law, or if we discontinue the service entirely. If we discontinue the service, we will give at least 30 days' notice and refund any prepaid unused period.

6. Articles and ownership

• Your content stays yours. Texts, logos and other materials you provide remain yours. You grant us the right to use them only as needed to run the service for you.
• What Orjo writes for you is yours. To the extent we hold any rights in the articles and images created for your website, we assign them to you in full. You may publish, edit and use them freely, including after your subscription ends.
• The software is ours. The platform, plugin, Shopify app, design and the Orjo brand are our property. You may use them while your account is active, but you may not copy, resell or reverse engineer them.
• We do not use your articles to train artificial intelligence models.

7. Your responsibility for content

Articles are written with artificial intelligence. We check them automatically for quality and Bulgarian language errors, but they may still contain inaccuracies. You decide whether to publish. You can choose to receive articles as drafts, review them and publish them yourself.

You are responsible for what is published on your website. This matters especially for topics where an inaccuracy could cause harm, such as health, law, finance or safety. For those, we recommend review by a qualified professional before publishing.

8. Acceptable use

You may not use Orjo to:

• create unlawful, misleading, defamatory, discriminatory or adult content;
• infringe the rights of others, including copyright and trademarks;
• connect a website without its owner's permission;
• overload, break into, scrape or reverse engineer the platform, or use it to build a competing service;
• resell the service without a separate written agreement with us (we have partner terms for agencies; get in touch).

9. Connected platforms

Orjo connects to third-party platforms such as WordPress (through the Orjo Connector plugin), Shopify and Google Search Console. You connect them with your own key or permission and can disconnect them at any time. We are not responsible for changes, outages or errors in those platforms, but we will make reasonable efforts to keep the connection working.

10. Service availability

We aim to keep Orjo running without interruption but do not guarantee 100% availability. The providers we rely on (for example AI models) sometimes have outages. When that happens, the task waits and resumes from the same step once the provider is back. We may improve and change features. If we remove something significant, we will let you know in advance.

11. No guaranteed results

Rankings in Google and recommendations by AI assistants depend on many factors outside our control. We therefore do not guarantee any specific rankings, traffic or sales. The service is provided "as is", to the extent permitted by law.

12. Limitation of liability

To the extent permitted by law, we are not liable for lost profits, loss of data, loss of reputation or other indirect damages. Our total liability under these terms is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to intent or gross negligence, or where the law does not allow them.

13. Personal data

How we collect and protect data is described in our Privacy Policy.

14. Changes to these terms

We may update these terms. For material changes we will notify you by email or in the app at least 30 days before they take effect. If you don't agree, you can cancel before then. If you continue to use the service, you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Bulgaria. We will try to resolve any dispute by talking first. If that fails, the dispute will be settled by the competent court in Sofia, Bulgaria. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.

16. Contact

RIZN LTD, Sofia, Bulgaria
Email: info@orjo.com